Data Protection

You will find the privacy policies for customers & payers here.

Privacy policy for customers

Privacy policy for payers

The protection of your personal data is a special concern of ours.  We therefore process your data exclusively on the basis of the relevant legal provisions. In this information regarding data protection, we inform you of the most important aspects of data processing in the framework of our website.

3.1 General Information
The website of hobex AG provides publicly accessible information about offered products and solutions for cashless payments as well as information about the company. Non-public areas like the PartnerNet are reserved only for contracting companies and require individual authentication.

3.2 Collection of Personal Information
Every time you access our website, your browser provides us with the following information: IP address date and time of the request URI of the requested page HTTP status code data volume transferred referring website (referrer) browser name, browser version operating system and language setting the above data is stored in log files, in order to guarantee the functionality and security of the website. The data is stored on the web server, located in Austria. The data is deleted after 6 months at the latest. This data will not be merged with other data.

3.3 Contact with us
If you contact us via the form on the website or via email, or if you use an order form, we will store the data you provide for six months for the purpose of processing the inquiry and in case of follow-up questions. This data will not be transferred to third parties without your consent.

3.4 Cookies
Our website uses so-called ‘cookies.’ These are small text files which are deposited in your terminal device with the help of your browser. They do not cause any damage. We use cookies for the purpose of designing our website in a user-friendly way. Some cookies remain saved on your terminal device until you delete them. They enable us to recognize your browser at your next visit. If you do not want this to happen, you can change the settings on your browser to inform you of the placement of cookies and to only allow this in individual cases. Deactivating cookies can limit the functionality of our website.

3.5 Web Analysis
This website uses Piwik/Matomo, an open source software for the statistical evaluation of user access. Piwik/Matomo uses ‘cookies’ to enable the analysis of your use of the website. The information generated by the cookie about your use of this website is stored on the server of hobex AG in Austria. The IP address is immediately anonymized after processing. You can prevent the installation of cookies by changing the corresponding setting in your browser software; we do want to make you aware that you might not in this case be able to access all functions of this website.

3.6 Use of Social Media
Our website offers you the possibility of accessing our content on social media platforms via links. If you click one of the social media symbols, personal data will be transmitted: By your viewing of the website of the respective social media provider, your data will be automatically transmitted to the respective service provider and then stored there (including with providers in the USA). We have neither influence on the compiled data and data processing processes, nor are we aware of the full extent of data compilation, its goals, and how long it will be stored. You will find further information on the goals and extent of data compilation and data processing from the respective provider. There you will also receive information about your relevant rights and setting options for protecting your privacy. This website uses the visitor behaviour pixel from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’). The behaviour of users can in this way be tracked after they are transferred to the website of the provider by clicking on a Facebook advertisement. This process serves to evaluate the effectiveness of Facebook advertisements for statistical and and market research purposes and can help optimise future advertising strategies. The compiled data is anonymous for hobex AG, which prevents drawing conclusions about the identity of users.  However, the data is saved by Facebook and processed so that a connection to the respective user profile is possible and so that Facebook can use the data for its own advertising purposes, in accordance with the Facebook’s data usage guidelines.

3.7 Integration of Third-Party Technologies
Services and libraries of third parties are integrated into our website, particularly from jQuery.com and Google (e.g. web fonts), in order to achieve an optimisation of page presentation or to offer additional functionalities (e.g. the live chat function of the provider ‘Userlike’). This involves accessing resources of these providers from external servers (and thus also the transmission of data like IP address, e.g.) which could be located outside of the European Union. We have neither influence on the compiled data and data processing processes, nor are we aware of the full extent of data compilation, its goals, and how long it will be stored. You can find further information on the goals and extent of data compilation and data processing by these third parties in the respective data privacy statements. There you will also receive information about your relevant rights and setting options for protecting your privacy.

3.8 Your Rights
You have a fundamental right to disclosure, correction, deletion, limitation, data mobility, recall and objection. If you believe that the processing of your data violates data privacy law or that your data privacy rights are infringed upon in any other way, you can file a complaint with the relevant regulatory authority.  In Austria, this is the Data Privacy Authority.

3.9 You can contact us with the following contact data:

hobex AG
Data Protection
Josef Brandstätter Strasse 2b
A-5020 Salzburg

Telephone: +43 662 2255 – 0
Email: datenschutz@hobex.at